Privacy & Cookie Policy

Who we are

This Privacy & Cookie Policy sets out how The Business Support Group (TBSG) uses and protects any information that you give TBSG when you use this website.

TBSG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only by used in accordance with this Privacy & Cookie Policy

TBSG may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

Any queries should be directed to: Sir Henry Boyle at

Registered Office: 135 Beresford Road, London   E4 6EF.

This Privacy & Cookie Policy is effective from: 1st May 2020.

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete our Contact Form, we collect:

  • Your Name
  • Your Email Address
  • The Subject of your enquiry
  • Your Message to us.

We keep this information to respond to your enquiry and retain this information for a period of one year.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email and may use the information to customise the website according to your interests.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use Jetpack to enhance the features of this website, such as contact forms. You can find their cookie policy here: and their privacy policy here:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Jetpack to enhance the features of this website, such as collecting visitor analytics. You can find their cookie policy here: and their privacy policy here:

Who we share your data with


Contact Form Anti-Spam Service

Our Contact Form is protected by Google’s reCAPTCHA service. You can view a copy of their Privacy and Terms policy here:


Anti-Spam Service

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have an enquiry concerning our Privacy & Cookie Policy please contact Sir Henry Boyle at:

How we protect your data

TBSG is committed to ensuring that your privacy is protected. 

Our website uses SSL encryption to encrypt all data passed between your computer and our website.

Access to the servers used by our website, hosted by IONOS, are protected through Two-Factor Authentication and monthly password changes.

Any contact (e.g. telephone or email) with our web hosting company IONOS, requires PIN authentication. 

What data breach procedures we have in place

In the event of a data breach being detected on our website or email accounts, by our web hosting company IONOS, we will contact and advice the ICO with the details within 24 hours.

What third parties we receive data from

We do not currently receive any information from third parties.

What automated decision making and/or profiling we do with user data

Our website does not make use of any automated decision making and/or profiling.